Privacy Policy
This notice explains how Kelburne Tyres Ltd handles personal information when you contact us or use our website.
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Privacy policy contents
Kelburne Tyres Ltd respects your privacy and handles your personal information with care and transparency. We are committed to protecting your data and using it responsibly, so you can contact us with confidence.
WHO WE ARE (DATA CONTROLLER)
Kelburne Tyres Ltd is the data controller responsible for the personal information described in this policy. You can contact us at 4 Lacy Street, Paisley PA1 1QH, by phone on 0141 848 6636, or by email at info@kelburnetyres.com.
INFORMATION WE COLLECT
When you contact Kelburne Tyres through our website, we collect the details you enter in the contact form. The information listed below is collected directly from you so we can respond to and handle your enquiry.
Personal data
Required?
Why we need it
Name
Yes
To address you and respond to your enquiry.
Email address
Yes
So we can reply to your enquiry.
Message
Yes
To understand your request and help us handle it appropriately.
Phone number
No
If you provide it, we can call you back when you request a call.
HOW WE USE YOUR INFORMATION
We use the details you provide to respond to your enquiry, share the service information you request, or arrange a callback when you ask us to. Where needed, we keep a record of our conversation so we can follow up appropriately.
Our website contact form does not ask for payment details or collect vehicle registration data. We use the information you submit only for the purposes described in this privacy policy.
OUR LEGAL BASIS FOR PROCESSING
Kelburne Tyres Ltd processes personal information only where there is a lawful reason to do so. The basis depends on the purpose of the enquiry and any work or service being discussed.
• Legitimate interests. We may use the details in a general enquiry to respond, provide relevant information and keep a proportionate record of our correspondence. You can object to processing based on our legitimate interests; please contact us and we will consider your request.
• Taking steps before a contract. If you ask us to arrange work or a service, we use the information you provide to discuss your requirements, prepare for the work and respond to your request before any agreement is made.
• Legal obligations. We may retain or disclose information where necessary to meet a requirement of law, including applicable record-keeping or lawful disclosure obligations.
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PRIVACY COMMITMENTS
Transparent processing. We explain what information we collect and why we use it.
Secure storage. Access to personal information is limited to what our business needs.
Defined retention periods. We set out how long enquiry information is kept.
Clear rights under UK GDPR. We explain the rights you can exercise over your personal information.
Regular policy reviews. We review and update this policy when our practices or requirements change.
HOW LONG WE RETAIN YOUR INFORMATION
Routine website enquiries are kept for up to 12 months after our last meaningful contact. After that, we securely delete them unless we need to keep the information longer to resolve an ongoing matter or meet a legal obligation.
We review how long information is retained in light of why it was collected and any applicable requirements.
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WHO WE SHARE YOUR INFORMATION WITH
Kelburne Tyres does not sell your personal information. We share it only when necessary to provide a service or meet a legal requirement.
Service providers. We may share relevant information with providers that support our website or email services. They are expected to protect it and use it only to deliver the service we have engaged them to provide.
Legal requirements. We may disclose information to public authorities when required to do so by law.
COOKIES AND THIRD-PARTY SERVICES
Essential cookies may be used to support the basic functions of this website. We do not claim to use analytics or advertising tracking cookies.
If an optional third-party service or non-essential cookie is introduced, we will explain its use and request your consent where required. You can also manage or block cookies through your browser settings.
YOUR RIGHTS UNDER UK GDPR
You have the following rights in relation to the personal information we hold about you:
Access: ask for a copy of your personal information.
Rectification: ask us to correct information that is inaccurate or incomplete.
Erasure: ask us to delete your personal information where the law allows.
Restriction and objection: ask us to limit how we use your information, or object to processing in certain circumstances.
Data portability: request your information in a usable format, where this right applies.
To make a request, email info@kelburnetyres.com. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint/.
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HOW WE KEEP YOUR DATA SAFE
We take reasonable steps to protect the information you share with Kelburne Tyres from loss, misuse and unauthorised access.
01
Access is limited
Enquiry information is available only to people who need it to respond to you.
02
Reasonable safeguards
We use reasonable technical and organisational safeguards to help protect your information.
03
Online transmission
No transmission of information over the internet can be guaranteed completely secure.
POLICY UPDATES
We may update this policy when our website, business practices or legal requirements change. The latest version will be published on this page, with its most recent review date shown here.
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Independent tyre and vehicle repairs for Paisley drivers, with honest advice and skilled local service.
Opening Hours
Monday to Thursday: 8:00am – 5:30pm
Friday: 8:30am – 4:00pm
Saturday & Sunday: Closed
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© 2026 Kelburne Tyres Ltd. Dev by Mark Howie.